Return Policy

Lustrivan™ — A Clear Path for Eligible Returns

We understand that a travel accessory may not always suit the customer’s intended use, dimensions, luggage setup, or personal preference.

This policy explains the general conditions used to review return requests and product-related concerns.

Customers should inspect delivered items before extensive use and retain the original product components while deciding whether a return is needed.

Returns for Lustrivan™ are administered by Shanwei Mushezuixiu Network Technology Co., Ltd.

↩ Return Eligibility

A return request may be considered when:

  • The request is submitted within the return period displayed by the store

  • The item is unused or only inspected as reasonably necessary

  • The product is clean and not altered

  • Original accessories, inserts, and included components are available

  • The item can be safely reviewed after return

  • The request follows the instructions provided by customer support

📷 Damaged, Incorrect, or Incomplete Items

Customers should contact us promptly after noticing visible transit damage, an incorrect product, or missing components.

The request should include the order reference, a description of the issue, and clear photographs showing the product and packaging. This information helps us determine an appropriate resolution.

🚫 Items That May Not Qualify

A return may be declined when an item:

  • Shows substantial use, wear, stains, odors, or accidental damage

  • Has been modified, repaired, washed incorrectly, or misused

  • Is missing essential components

  • Was returned without prior instructions

  • Cannot be safely resold or examined for hygiene-related reasons

  • Was damaged through use outside its stated purpose

📋 Return Review

Each request is reviewed according to the product condition, available evidence, order information, and applicable store rules.

Customers should not send items to an unconfirmed location. Return instructions must first be obtained through the Contact Us page.

Approval of one case does not automatically establish the same outcome for a different product or order.